Frequently Asked Questions

Clear answers to common questions about orders, payments, returns, and accounts.

Orders & Shipping

How can I track my order?

After your order ships, you will receive a message containing the tracking number. You can also follow your order from My Account → Orders.

How long does delivery take within Kuwait?

Delivery takes 2–4 business days. Orders placed before 12:00 PM are shipped on the same day.

Is shipping free?

Yes. Shipping is free for all orders above 20 KWD within Kuwait.

Which payment methods are available?

We accept Visa, Mastercard, and Amex cards, Apple Pay, cash on delivery, and Tabby installments.

Is payment secure?

Yes. All transactions are protected with SSL encryption and follow international PCI DSS standards.

What is the return period?

You may return unused products in their original packaging within 30 days of delivery.

When will I receive my refund?

Refunds normally take 3–7 business days, depending on the original payment method.

Can I purchase without registering?

Yes. You may check out as a guest, but creating an account gives you additional benefits such as order tracking and reward points.

What are reward points?

You earn one reward point for every 10 KWD spent. Points may be used toward future purchases.