Return & Refund Policy

1. Return Conditions

You may return a product within 30 days of delivery provided that:

• The product is in its original condition and has not been used
• The original packaging is intact and complete
• The invoice and all accessories are included
• The product has not been modified or repaired

2. Non-Returnable Products

• Food and beverages
• Opened cosmetics
• Underwear and personal hygiene products
• Digital products and software
• Made-to-order or customized products
• Products damaged through misuse

3. Return Process

1. Contact us through WhatsApp or email
2. Send a photo of the product and your order number
3. We will review the request within 24 hours
4. A collection service will be sent to your home free of charge
5. The refund will be processed within 3–7 business days

4. Refund Methods

• Card payment: refunded to the card within 5–7 business days
• Cash on delivery: bank transfer within 3–5 business days
• Store credit: available immediately and usable at any time

5. Damaged or Incorrect Products

If a product arrives damaged or different from what you ordered, we will provide:

• Immediate replacement at no cost
• A full refund including shipping fees
• A formal apology and additional compensation